Contact Us

Contact Us

"We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services. In meeting their needs everything we do must be of high quality." — Our Credo

The first lines of our Credo outline our commitment to all those who use our products and services. We encourage you to contact us with your comments, questions, suggestions and feedback so that we may serve you better.

Canadian Contact Center

General comments, questions, ideas and feedback

You can reach our Canadian Contact Center as follows. For Trade Customer product orders and inquiries, please refer to contact information on the right side of this page.

  • Call us (8:00 am to 8:00 pm EST, Monday to Friday):
    Tel (toll-free): 1-877-223-9807
  • Email: Click here
  • Postal Address:
    Canadian Information Centre
    Johnson & Johnson Inc.
    199 Grandview Road
    Skillman, NJ
    08558-9418

Johnson & Johnson Family of Companies in Canada

Click here for contact information for each of the Johnson & Johnson operating companies in Canada.

Career opportunities in Canada

Johnson & Johnson Inc. is a great place to work. Click here to learn more about careers at Johnson & Johnson Inc.

U.S. Residents / Johnson & Johnson Corporate Headquarters

This website provides information specific to our products and services in Canada. If you are a U.S. resident or would like to reach the Johnson & Johnson Corporate Headquarters, please use the following contact information:

Johnson & Johnson
Corporate Headquarters
One Johnson & Johnson Plaza
New Brunswick, NJ 08933

Phone: 1-732-524-0400
Website: www.jnj.com
Full contact information: https://www.ccc-consumercarecenter.com/universal-contact-us/ca-jnjcanada-ucu/www.jnjcanada.com

Emergencies and medical advice

If you have a medical emergency or are in need of specific medical advice, please contact your doctor, healthcare professional, poison control centre, or your local emergency room.

Trade Customer orders and inquiries

Our trade customers can place their product orders
or make inquiries at our Customer Logistics Department:


Johnson & Johnson Inc.
Canada Terms and Conditions of Sale,
effective January 1st,
2012, are available upon request.

  • Tel: 1-800-361-8990
    Fax: 1-800-563-2013

Media contacts


Please note that the contact information below is for media inquiries only. We will not respond to any other inquiries. For all non-media inquiries or questions please call or email our Consumer Contact Center ( see information on this page).


Krista Scaldwell

Vice President Communications, Public Affairs

Office:  905-968-2415
Cell:  647-964-7458
mediacanada@its.jnj.com


Shelley Kohut

Director Public Relations Canada

Office: 514-788-6733
Cell: 514-917-9997
mediacanada@its.jnj.com