Please feel free to contact us regarding any questions or comments you may have using the form below or you can call us toll free at: 1.800.361.8068

It's important for us to hear about any safety concerns you may have about our products. However, if you have a medical emergency or if you need specific medical advice, you should contact your doctor, healthcare professional, poison control centre, or your local emergency room.

FOR CANADIAN RESIDENTS ONLY

By submitting your information in this form, you agree that the information you provide will be governed by our Privacy Policy. You also consent to the information being transferred to countries outside Canada, including the United States, where it would be subject to the legal requirements in the foreign jurisdiction which may not be equivalent. Because email sent to and from your personal email account may not be secure, you should take special care in deciding what information to request and share via email. We will do our best to respond to you within 3 business days.

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* I am 13 years or older.

REIMBURSEMENT INFORMATION:

If you are contacting us regarding the Canadian recall of Children’s MOTRIN® and Infants’ MOTRIN® liquid suspension products and Children’s TYLENOL® Cough & Runny Nose liquid suspension and would like to receive reimbursement for the product that you have in your possession please follow these steps:

a) Complete all fields marked with an asterisk (*) and your full mailing address on the contact us form.

b) Write either a) “ I would like to receive a refund “ or b) “ I would like to receive a replacement value voucher” in the comments/questions box at the bottom of the form. The replacement value voucher is valid on a wide variety of McNeil Consumer Healthcare products. Please note residents of Quebec must indicate the refund option as the voucher may not be accepted.

c) Clearly indicate the name, DIN (Drug Identification Number) and lot # of the product in the comments/question box. Both numbers are located on the bottle label.

d) Submit the form

You will receive an email notification that we have received your request. We will process all reimbursement requests as quickly as possible. Your reimbursement will be mailed to you within 4-6 weeks.
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A file containing your personal information will be established and stored in the databases of the Johnson & Johnson companies in Canada. The personnel and agents of Johnson & Johnson companies in Canada who require it to manage and oversee data collection, ensure compliance with the privacy policy and preserve the integrity of the database, or to provide you with promotional materials or services you have requested or to which you have consented, may have access to your personal information. To the extent provided by law, you may have access to your file and request the correction of inaccurate information by contacting us. For more information on the privacy practices of Johnson & Johnson companies in Canada, please consult our Privacy Policy.